UTcreate Help Desk Services

The knowledgable and friendly UTcreate staff provide many services including:

• Diagnosis of hardware and software problems of Apple MacBooks for students and faculty in the UTcreate program.
• Assistance with backing up files
• Configuration of software on Apple laptops to meet UTcreate requirements.
• Help with installation of a limited selection of customer-installable parts.
• Shipment of laptops to Apple for free, warranty-covered service.
• Checkout of loaner laptops when laptops have been sent to Apple for repair.
• Assistance and limited training for basic laptop software.

The UTcreate Help Desk cannot:

• Perform repairs or part replacements not covered under a laptop’s warranty.
• Support any hardware or software not required by the UTcreate program.
• Give a 100% guarantee of the proper backup of user data.
• Sell hardware or software. Contact the Campus CompUTer Store.
• Troubleshoot PC problems. Contact the ITS Help Desk (512-475-9400).