Laptop Help Desk Service

Laptop Help Desk staff will be glad to help you with the following things:

• Diagnose software and hardware problems with modern Apple laptops belonging to members of the College of Education Laptop Initiative.
• Reconfigure or re-install software on Apple laptops to conform to the requirements of the LIFE program.
• Assist you with the installation of a limit selection of Apple-designated customer installable parts.
• Send laptops to an Apple repair depot for free, warranty-covered service.
• Approve loaner laptop checkout for users whose laptops must be sent to Apple for warranty service.
• Provide you with support and limited training for the following software:
  • iLife (iMovie, iPhoto, etc.)
  • Microsoft Office
  • Inspiration
  • Select Bevoware Applications

Unfortunately, Laptop Help Desk staff cannot:

• Perform any repairs or part replacements that are not covered under the laptop's warranty.
• Install, configure, or support any hardware or software not required by LIFE.
• Make a 100% guarantee of the proper backup of user data.
• Sell any hardware or software. We can, however, refer you the Campus CompUTer Store.
• Troubleshoot in-depth any PC problems, whether software or hardware-related. For PC troubleshooting, please see the ITS Help Desk (512-475-9400).