The University of Texas at Austin

Hours of Operation

Spring Semester Hours:

Mon:8:30 AM - 5:45 PM
Tue:8:30 AM - 5:45 PM
Wed:8:30 AM - 5:45 PM
Thu:8:30 AM - 5:45 PM
Fri:8:30 AM - 4:45 PM
Sat:Closed
Sun:Closed

Contact:

Phone:512-471-6072
Email:Laptop Help Desk
Click here for a map of our location!

Welcome to the Laptop Help Desk, a part of the Learning Technology Center at the University of Texas.

The Laptop Help Desk (LHD) and the Application Support Center (ASC) are parts of the Learning Technology Center at the College of Education in The University of Texas at Austin. Our goal is to assist members of the Laptop Initiative Program with problems regarding their Apple notebooks. Whether it is a software or hardware problem, our staff will be happy to help you out. In case of severe hardware problems, we can make on-site arrangements to ship notebooks covered under warranty to Apple. Our staff is always informed about news and current issues with the notebooks to ensure top quality service to our customers.

Announcements

Leopard pricing change

You may have already heard that discounted prices for the Leopard operating system (10.5) for Apple computers will expire at the end of this month, March 31st, 2008.  The price is now $34 but will be $99 after March 31st.

You are a candidate for an upgrade if you are currently running the Tiger operating system (10.4) and your computer has sufficient capacity.  You will need at least one gigabyte (1 GB) of RAM for the computer to function with Leopard.  The Laptop Help Desk can help you determine how much RAM you will need.  

You can purchase the Leopard install DVD at the Campus Computer Store in FAC.

The Laptop Help Desk can also tell you about the features in Leopard to help you consider whether you would like to upgrade.

You can also visit the Apple's Mac OS X site to see a guided video tour of Leopard as well as a list of the new features.

To find out what operating system version you have & how much RAM is currently installed:
- click on the apple icon in the upper left corner and choose the first option, About This Mac
- look for the version number under Mac OS X.  Anything starting with "10.4..." is Tiger.  If yours starts with "10.5..." then you already have Leopard.
- the amount of RAM in the computer will be listed on the Memory line in between the processor speed and startup disk information.  Look at the first number and set of letters such as 512 MB, 1 GB, 2 GB, etc..

Previous announcements