Welcome to the Laptop Help Desk, a part of the Learning Technology Center at the University of Texas.

The Laptop Help Desk (LHD) is part of the Learning Technology Center at the College of Education in The University of Texas at Austin. Our goal is to assist members of the Laptop Initiative Program with problems regarding their Apple notebooks. Whether it is a software or hardware problem, our staff will be happy to help you out. In case of severe hardware problems, we can make on-site arrangements to ship notebooks covered under warranty to Apple. Our staff is always informed about news and current issues with the notebooks to ensure top quality service to our customers.

Announcements

Warranty Check

Apple has a website that allows you to do a Warranty Check if you know at least your computer's serial number. Please do a check and see where your warranty stands.

The standard warranty for all Apple computers is one year. You can extend your AppleCare warranty to three years anytime within the first year of the computer's purchase. Anyone who purchased a LIFE Laptop Bundle should have received an AppleCare registration number which may or may not have already been applied to their computer. Please use this warranty check website to doublecheck. If you have any questions or concerns feel free to contact us or visit the desk.